Frequently Asked Questions

We operate with a zero-tolerance policy regarding conflict diamonds. 100% of our natural diamonds are sourced through certified partners adhering to the Kimberley Process Certification Scheme (KPCS) and the World Diamond Council System of Warranties. We also offer lab-grown diamonds cultivated in state-of-the-art facilities utilizing renewable energy.

Absolutely. Our bespoke atelier specializes in custom engagement rings and fine jewellery. You can select your loose diamond and choose any setting in 18K Yellow Gold, Rose Gold, White Gold, or 950 Platinum. You may also consult with our bespoke design team to create a completely one-of-a-kind piece from scratch.

We partner with Razorpay to provide bank-grade 256-bit SSL encrypted checkout. We accept all major Credit/Debit Cards (Visa, MasterCard, American Express, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking across 50+ banks, EMI plans, and international bank wire transfers for high-value investment acquisitions.

Yes. Our platform displays real-time price conversions in Indian Rupee (INR), US Dollars (USD), British Pounds (GBP), UAE Dirhams (AED), Euro (EUR), and Australian Dollars (AUD). International cards are billed smoothly with transparent exchange rates.

Every shipment is 100% insured against loss, theft, or damage in transit from our vault until the exact second it is signed for at your door. We utilize specialized armored high-value logistics providers including Brink's, Malca-Amit, and FedEx Priority Secure. Orders are packed in tamper-evident discreet luxury boxes with no external indication of high-value jewellery.

We offer an unconditional 30-Day Money-Back Guarantee. If for any reason you are not completely enchanted by your piece, you may return it in its original unworn condition with the laboratory certificate for a 100% full refund with complimentary insured return pickup. We also provide a Lifetime Exchange program for natural diamonds.

Yes. We offer one complimentary ring resizing within the first 60 days of purchase for all standard ring designs. Our concierge arranges insured courier collection and delivery back to you.